Customer Service And Support

Quick Answers To Your Questions

In this section, we hope you find the answers to your questions. If not, then please raise a Support Ticket and we will try and reply within one business day. If you would prefer a quicker response, why not try our interactive Live Chat facility.

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Pricing
What are your prices?
Are there any recurring costs?
Why are your prices so low?
Company
Where are you based and where do you sell to?
What aftersales support do you offer?
Have you a Web Design philosophy, Mission Statement?
Why should I use you?
Are there some client Websites I can look at?
Web Design
Will I own the Website?
What Web Design services do you offer?
Do you do on-site meetings?
I am not very computer literate, does that matter?
How much help do you offer when designing Websites?
How many Web Pages will I need?
Web Builder
How do I get started using Web Builder?
What is the difference between a Personal and Business type Website?
Are there help facilities to use Web Builder?
Can I cancel Web Builder at any time?
Can I edit my pictures in Web Builder?
Resizing Picture and adding margin using Paint.net.
I have already registered a Domain Name. How is this linked into the Web Builder system?
Web Builder Plus
Can I cancel Web Builder at any time?
How do I get strated using Web Builder Plus?
Can I edit my pictures in Web Builder?
What pages should I include in my Website?
Resizing Picture and adding margin using Paint.net.
I have already registered a Domain Name. How is this linked into the Web Builder system?
Online Shops
This section is currently being updated. We appologise for any inconvenience.
Accountants
Can I change the default pages to reflect my own services?
Do your Websites include standard written content for Accountants?
Do you help with written content for new Web Pages?
Do you offer any additional Accountant specific services?
Why do you not offer a monthly contract service?
Domain Names
What can I do with my Domain Name?
How do I transfer a Domain Name?
How long will it take to register a Domain Name?
When does the Domain Name get registered?
How soon can I start using my Domain Names?
Do I need any technical ability to register a Domain Name?
Do I need a Website if I only want a Domain Name for Email purposes?
Will I be the legal owner of my Domain Name?
How much does a Domain Name cost?
How many Email addresses will I be allowed?
How long do the registrations last for?
Are there any rules when applying for a Domain Name?
How do I pay for the services I order?
Can I have a POP Email account?
How do I collect Email from my POP account?
Can I read my Email on-line?
How do I renew a Domain Name?
What is the cost of moving my Domain Name to another supplier?
What is a POP account?
What other options are there if I do not want a POP account?
Do you charge anything for transferring a Domain Name?
What is email forwarding all about?
Can I transfer an existing Domain Name to you?
Do you have an SMTP server?
What are the names of your DNS Servers?
Do you add any profit margin on to your Hosting Partner's costs?
Website Hosting
When purchasing a Website from you, is Web Hosting extra?
How simple is it to upgrade my Hosting Plan?
Can Websites you build be hosted by my existing supplier?
Does Hosting include a Newsletter facility?
Website Marketing
This section is currently being updated. We appologise for any inconvenience.
Why is my Website not appearing in Search Engines?
Logos
This section is currently being updated. We appologise for any inconvenience.
Web Applications
What are Add-on Modules?
Do I have to buy one of your Websites to purchase Add-on Modules?
What are the benefits of Add-on modules?
Why do you prefer Ready Made Website Solutions?
Can I have a trial before purchasing?
Is training included?
Are there any recurring costs?
Installation overview for new clients purchasing one of our Web Applications.
Web Helpdesk
What is customer Helpdesk?
How does Customer helpdesk work?
Do I have to buy one of your Websites to purchase Helpdesk?
Can more than one user update the system?
How long will it take to install Helpdesk?
What are the benefits of Helpdesk?
What features has Helpdesk?
Customer Support
What is FAQ?
How does FAQ work?
What are the benefits of FAQ?
Do I have to buy one of your Websites to purchase FAQ?
What features has FAQ?
How do I pay for FAQ?
How long will it take to install FAQ and start using it?
Can more than one user update the system?
HTML Newsletter
What is Newsletter?
How does Newsletter work?
What are the benefits of Newsletter?
Do I have to buy one of your Websites to purchase Newsletter?
What features has Newsletter?
How long will it take to install Newsletter and start using it?
Can more than one user update the system?
Online Survey
What is Vote Caster?
How does Vote Caster work?
What are the benefits of Vote Caster?
Do I have to buy one of your Websites to purchase Votecaster?
What features has Vote Caster?
Can more than one user update the system?
HTML Forms
What is Form Designer?
How does Form Designer work?
Do I have to buy one of your Websites to purchase Form Designer?
How do I add Forms and update the system?
What are the benefits of Form Designer?
What features has Form Designer?
How long will it take to install Form designer?
Can more than one person update the system?
Links Directory
What is Resource / Directory Links?
What are the key benefits of Resource links?
Do I have to buy one of your Websites to purchase Resource Links?
How does Resource / Directory Links work?
How does Resource / Directory Links work?
What features has Resource / Directory Links?
How do I pay for Resource Links?
How long will it take to install Resource Links and start using it?
Can more than one user update the system?
Can I purchase my own version of your Accountant Resource Area?
Event Calendar
What is Event Notification or Event Calander?
Do I have to buy one of your Websites to purchase Event Calander?
How does Event Notification / Calander work?
How do I add events and update the system?
What are the benefits of having Event Calander?
What features has Event Calander?
How do I pay for Event Calander?
How long will it take to install Event Calander and start using it?
Can more than one user update the system?
Content Mmgt
What is Content Management?
How does Content Management work?
Do I have to buy one of your Websites to purchase Content Management?
Can I add new pages?
What features has Content management?
How can I purchase Content Management?
Can more than one user update the system?
What training do you give for Content Management?
Web Messaging
What is LiveChat?
How does Live Chat work?
What are the benefits of Live Chat?
Do I have to buy one of your Websites to purchase Live Chat?
News Management
What is News Publishing?
Do I have to buy one of your Websites to purchase News Publishing?
How does News Publishing work?
How do I add news articles and update the system?
What are the benefits of having News Publishing?
What features has News Publishing?
How do I pay for News Publishing?
How long will it take to install News Publishing and start using it?
Can more than one user update the system?
Website Intros
What are Website Intros?
Do Search Engines penalise Websites with Website Intros?
Do I need to have a Website from you to buy a Website Intro?
How simple is it to include in my Website?
Can I change the overall dimensions of the Intro at a later stage?
If I need some simple changes at a later stage, will the work be chargeable?

Browse by Category
	Pricing (3)
	Company (5)
	Web Design (6)
	Web Builder (7)
	Web Builder Plus (6)
	Online Shops (1)
	Accountants (5)
	Domain Names (26)
	Website Hosting (4)
	Website Marketing (2)
	Logos (1)
	Web Applications (84)
	Website Intros (6)