Customer Support Management Software

For Online Customer Support Management, setting up an FAQ Support section is the best way to cover the time and manpower for those "frequently asked questions" Your customers will appreciate, instantly, finding the answers to common questions or solving problems. Use FAQ Support software to set up a knowledge base section on your website, today.

Knowledge Base Entries

You can post your questions and answers online and attach images to go with each FAQ, which act as a visual guide, your customers will appreciate. Also, add file attachment to your knowledge base entries, including Word, Excel, PDF, Text, images and more. Upload directly from your web browser!

Categories And Searching

Going to the FAQ main page, visitors will see a list of Most Viewed FAQs and Last Added FAQs. Let your customers and website visitors find exactly what they are looking for by 'drilling' down into categories. Organize your questions and answers with the simple to use Admin interface categorizing tool. Visitors can also use the Intelligent FAQ Search to look for precise answers. Search phrases are tokenised, so that, the most related FAQs would be ranked on top.

Related FAQS

Best of all, FAQ Support, automatically, displays a list of "Related FAQs" on the FAQ detail page and allows users to easily print hard copies of FAQ's. This approach makes it much easier for customers to locate the problem and the resolution quickly.

Close The Loop By Integrating FAQ with our Helpdesk

For those enquiries, FAQ does not answer, give visitors the opportunity to raise a support ticket and allow the system to help create a new FAQ without the need to retype questions and answers. Enquiries can be passed through to your own Customer Helpdesk, ensuring all enquiries are dealt with promptly and professionally.

Integration with your Website

For existing clients, a new page is created on your Website (based on your own design) to host the FAQ section and links to the page, inserted in all pages. For new clients, please refer to our Installation Support overview article in our FAQ section. Once deciding to purchase FAQ Support, it can be up and running on your Website within a matter of days. There is a one-off cost associated with this system of £245 (plus VAT, where applicable).

What happens with your order

Once payment has cleared or when we have been notified by our Credit Card Payment Processor, we will contact you via Email (usually, within one working day) to confirm the installation process and the best method of contact.

View On Our Demonstration Website

Affordable Website Site Design & Marketing

Don't forget to check out our Affordable Website Marketing. If you have not yet decided on a Web Designer, why not check out our Affordable Website Design Services. Web Site registration and Hosting are included as standard.

General Features Of FAQ Support

Simple to use
Uncluttered and not over featured.
Designed using industry standard
Database and server side language.
Create and update your own FAQ's by logging in to your Website via secure login.
Can be up-and-running in a matter of days.

Main FAQ Features

Browse FAQs by categories
Display most viewed and latest added FAQs as default view
Display FAQs listing with question and brief answer
View full FAQ content with full answer, file attachment and other related FAQs in the same category
Other features such as visitor ratings, printer friendly version
and Tell-A-Friend included.
Search FAQs by keywords with most relevant results being
ranked on top

Integrate With Customer Helpdesk

Able to integrate with our Customer Helpdesk system for
visitors to post support tickets if they are unable to find the
answers
Vice versa, helpdesk ticket content can be added back as FAQ

Administration Features

Compile FAQ Knowledge Base
Create and write your FAQ using HTML editor
Choose its category, enter question, answer, search keywords and upload file attachment
Easily list or search to edit and delete any FAQ as you wish
Add, edit or delete FAQ categories
Assign as a sub category under its parent

Preference Settings

Define FAQ Support display properties
Prohibit unlimited FAQ ratings per person
Option to integrate with our Customer Helpdesk system
Define Tell-A-Friend emails
Multi-level categories supported
Able to enter FAQ keywords to enhance search results
New HTML editor which is supported in IE, Firefox and Mozilla
web browser and also Mac platform

View On Our Demonstration Website

Affordable Website Site Design & Marketing

Internet Customer Support With FAQ

Below, are thumbnails of Our Frequently Asked Questions Administrator interface with a brief description of page attributes. For a larger, more detailed image, please click the picture.

Posting A New FAQ

First page displayed when entering system. Options are:
What category does FAQ belong to.
Type in FAQ question
Enter answer by using inbuilt HTML
Editor
Browse local computer for any
attachments to include in FAQ
Flag FAQ to be shown or temporarily hidden to visitors
Enter key words for fast searching

List Of Current FAQ's

Search for current FAQ's with option to edit or delete. Options are:
Search by category or keywords
Ability to select multiple articles for
deletion.
Single click to edit existing articles.
List shows title, display status and
sequence
FAQ's can be sequenced in the order they appear to visitors

User Preferences

Allows you to set overall system preferences. Options are:
Number of FAQ's to show in latest
FAQ list.
Number of FAQ's to show in most
viewed list.
Number of FAQ's to show in category list.
Number of records to show in search results.
Option to limit ratings by person.
Option to integrate with Customer
Helpdesk.
Define Email content to send to "tell a friend".

View On Our Demonstration Website

Affordable Website Site Design & Marketing

Visitor Front End Demonstration

To view a live demonstration of how our Frequently Asked (FAQ) system could look on your Website, please click the following link which will take you to our Demonstration System.