Internet IT Help Desk System and Online Helpdesk Service
Below, are thumbnails of our Internet IT Help Desk system / Online Helpdesk service Administrator interface with a brief description of page attributes. For a larger, more detailed image, please click the picture.
Support
Ticket list
First page displayed when entering
system. Options are:
Search
list by name, email, order no, status, flag, if replied and keyword.
List
shows date created, name, subject
line, if replied to and current status.
Single
click required to view ticket
detail.
Ability
to flag tickets for deletion.
Ticket
Detail
Shows complete details of ticket
including reply's.
Options
are:
Ability
to change status of ticket
Ability
to flag ticket for special
attention
Priority
of ticket can be upgraded or
downgraded.
Initial
request shown and all
subsequent
reply's from support and customer.
Option
to include a reply and ability
to use a canned response.
Attach
documents to reply
Support
Issues & Service Types
Allows you to create your own support issue and service types.
This example shows issue types. Service type page is identical. Options are;
Edit
or delete current issue types
Create
new issue type
Edit
or delete current service or
product
types.
Create
new service/product types.
User
Preferences
Allows you to set overall system preferences.
Options
are:
Number
of tickets to show in list on
one page.
Choose
whether to be notified by
Email
when ticket or reply posted.
Choose
to notify Sender when ticket is closed.
Define
internal Email address for new ticket notification.
Option
to integrate with FAQ system.
Define
up to four canned messages
Define
Email content to notify Sender of new request.
Define Email content for replying to
request
Define
Email content for closing a
ticket
Overview | Feature List | Screenshots of Administrators Back End
View Web Helpdesk On Our Demonstration Website
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