Advantage Web Based Help Desk Software
Run
a Web based Help Desk software 
system.
Uncluttered and not over featured.
Designed
using industry standard
Database and server side language.
Handle
all enquiries by logging in to
your Website
via secure login from
anywhere in the World..
Can
be up-and-running in a matter of days.
Customer Help Desk Form
- Send support tickets with support issue, product, name, email, subject and problem description
- Upload additional files as attachments
- Submission
acknowledgement for admin, and a ticket copy
forwarded to sender - Sender is able to view ticket details back on website and post
more comments - Easily keep track of communication messages
Integrate with FAQ Support
- Able to integrate with our FAQ Support system allowing users to look for quick solutions in the knowledge base
- Help Desk
ticket content can be forwarded directly to FAQ
Support to be added as FAQ
Administration Features
- View & Reply Support Tickets
- List Help Desk Support Tickets that need to be attended first on top
- Use different search criteria's to search for tickets
- View support message in detail and send reply
- Use canned messages for easy reply
- Upload file attachments for ticket
- Set ticket status, flag ticket or add ticket content as FAQ
- Add, edit or delete your Help Desk support issues and products
Preference Settings
- Define Customer Help Desk display properties
- Enable/disable
notification when ticket is posted, replied or
closed - Set support email address
- Set canned messages for quicker reply
- Define emails' subjects and bodies
- Option to integrate with our FAQ Support system
Overview | Feature List | Screenshots of Administrators Back End
View Web Helpdesk On Our Demonstration Website
Affordable Website Site Design & Marketing
Don't forget to check out our Affordable Website Marketing. If you have not yet decided on a Web Designer, why not check out our Affordable Website Design Services. Web Site registration and Hosting are included as standard.
