Custom Design Website Frequently Asked Questions

If you have already designed the look-and-feel of your Website and are looking for someone to turn it into reality and code it, then we would be delighted to do this for you. Depending on the complexity, we may also be able to offer you a discount on our £1,995 list price.


Typically, we would review your design and, possibly, make further recommendations on how best to layout the content and structure your Website. All we would need from you to get started, is a JPG or PDF image of your design. Since, most likely, your design may still need a certain amount of tweaking, we would create mock-ups on your design for you to confirm you are happy with the finished results.

We pride ourselves on making our pricing as transparent as possible and there are no hidden costs. If we believe you think a certain facility is available as standard and it isn't, we will always raise this with you to clarify what is included as standard and what is not, even if it means, potentially, loosing your Order. Assuming you do not wish to purchase any additional Add-on Web Applications or require significant changes to your Website, then the only recurring cost you will have from us is for Web and Email Hosting (assuming you will be hosting your Website on our Servers). Currently, Web and Email Hosting is £49 plus VAT per annum from year two onwards.

Yes, you will be the legal owner of the Website. If this is your first Website, then we will have to register a new Domain Name for you, in which case, the Domain is registered under your name, giving you legal title to it. Therefore, if at any stage you are unhappy with our services for whatever reason, then you can, simply, take your Domain Name and Website to another supplier without any additional charges from us.

As above, if you are unhappy with our services at any stage in the future, then you can move your Domain Name and Website to another supplier at no extra cost from us. We even give you access to your Domain Name DNS settings, making it very easy for you to change, if you wish.

No, you are not tied to us for any limited contract period. Although, from year two onwards, Hosting is payable in advance, you can leave at any time during that period without any penalties from us.

Since our Web Design process is, surprisingly simple, it is rare that any on-site meetings are required. This helps us keep our costs down and is one of the key reasons why we are, typically, many thousands of pounds cheaper than many of our competitors for a comparable quality Website. However, if it makes you uncomfortable purchasing a Website from someone you haven't, actually, met, then we are prepared to meet with with you at our location. Alternatively, we are also quite happy to arrange a Webcam meeting, if that is not convenient for you. We also supply references, if required.

No, it doesn't matter in the least. When we discuss your Website with you, we do not discuss it in technical terms. Instead, we try and focus on your business requirements. What you want your Website to deliver. Having a discussion about your past business activities and how you plan to take the business forward, tends to give us an ideal insight to your business. For example, what is your key service and does it require more pages to get the message over. We are aware that a lot of Website terminology is alien to the majority of people. Therefore, If there is anything you are not clear about, then please do not hesitate to ask us to explain it, as many times as is required.

We offer free help and advice throughout the whole process and beyond. In fact, you will be actively encouraged to tap into our expertise as many times as is required. Typically, this includes;


  • Discussing the best structure for the Website.
  • Discussing what your USP's are and how to incorporate them.
  • Discussing the number of pages required and what services require more pages.
  • Discuss the type of people who will visit your Website.
  • Explaining what Search Engine Optimisation is and how to include it in your Website.
  • Helping to write compelling written content (very important).
  • Setting up Email accounts on your PC
  • How best to market your Website.
  • And much, much more.

This is something we hear a lot from clients who have moved to us from another supplier.


Typically, most of our clients are able to get through to their Account Manager on the telephone at the first attempt. This is one of the benefits of not having to spend much of our time at on-site meetings. If they are out, simply leave a message and they will get back to you as soon as they are back in the office. In which case, they will try and get back to you within two hours of your call.


If you are having a problem with your Email or Website, we rate these types of issues as high priority and an immediate fix to the problem is sought. Typically, these are resolved within two hours of receiving the call.

No, we don't. All simple updates to your Website are included as part of our standard service and there is no charge. However, to ensure this facility is not abused, it is at our discretion.

As above, all simple updates to your Website are included as part of our standard service and there is no charge. However, to ensure this facility is not abused, it is at our discretion.


If you want to update the content on your Website and, perhaps, add additional pages, then you will have to purchase one of our Content Management Solutions. We tend to recommend this option to those clients who want to add many more pages to their Website, since, it may work out much cheaper than paying us £75 plus VAT for each new page.


If your content is written properly in the first instance, then it is unusual for clients to have to make extensive updates to the content. In which case, the occasional tweak is only required, which is free, off course.


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Website Design Testimonial

We found The Holt Partnership very responsive to our needs. The site has proved an excellent shop window and its content and layout reflect the quality of our blinds and awning products.


Their ongoing service is excellent. We would have no hesitation in recommending The Holt Partnership.

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The Holt Partnership Ltd

6 The Holt

Welwyn Garden City



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